Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and OneCloud Systems, LLC ("Company," "we," "us," or "our"), governing your access to and use of ContextApp.ai ("ContextApp" or the "Service").

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of Service

ContextApp is a professional context assistant that helps users build and maintain intelligent relationships between companies, people, projects, files, meeting transcriptions, and emails. The Service includes:

• AI-powered entity extraction and relationship mapping from files, emails, and meetings.
• Integration with third-party services including Google Calendar, Gmail, Google Drive, and Granola.
• AI chat interface for querying your professional context.
• File upload, processing, and semantic search capabilities.
• Forwarded email processing via unique vault addresses.

3. Eligibility

You must be at least 18 years of age to use the Service. By using ContextApp, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account Registration and Security

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

5. Subscription and Payment

5.1 Subscription Plans

Access to ContextApp requires a paid subscription. Details of available plans, features, and pricing are available on our website or within the Service. We reserve the right to modify pricing with 30 days' notice.

5.2 Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). You authorize us to charge your designated payment method for all applicable fees.

5.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period. We do not provide prorated refunds for partial billing periods. After cancellation, your access to paid features will end at the conclusion of the billing cycle.

5.4 Failed Payments

If a payment fails, we will attempt to process the charge again. If payment cannot be collected after reasonable attempts, we may suspend or downgrade your account until payment is resolved.

6. User Content and Data

6.1 Ownership

You retain all ownership rights to the content you upload, create, or import into ContextApp ("User Content"). We do not claim ownership of your User Content.

6.2 License Grant

By uploading or importing content, you grant us a limited, non-exclusive, worldwide license to process, store, display, and transmit your User Content solely for the purpose of providing and improving the Service. This license terminates when you delete your content or close your account.

6.3 AI Processing

You acknowledge and agree that your User Content may be processed by third-party AI providers (including Anthropic and OpenAI) for the purpose of entity extraction, summarization, and chat functionality. We transmit only the data necessary for these functions. We do not use your User Content to train AI models.

6.4 Responsibility for Content

You are solely responsible for your User Content. You represent and warrant that you have all necessary rights to upload and process any content you provide, and that your content does not violate any third-party rights or applicable laws.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Upload content that is defamatory, obscene, or infringes on intellectual property rights.
• Attempt to gain unauthorized access to other users' accounts or data.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use automated tools (bots, scrapers) to access the Service without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to store or transmit malicious code, viruses, or harmful data.
• Resell, sublicense, or redistribute the Service without authorization.
• Use the Service to engage in competitive intelligence gathering against OneCloud Systems.

8. Third-Party Integrations

The Service allows you to connect with third-party services (Google Calendar, Gmail, Google Drive, Granola). By enabling these integrations:

• You authorize us to access and process data from those services on your behalf.
• You acknowledge that your use of those services is also governed by their respective terms of service and privacy policies.
• We are not responsible for the availability, accuracy, or functionality of third-party services.
• You may disconnect any integration at any time through your account settings.

9. Intellectual Property

All rights, title, and interest in the Service — including its software, design, branding, logos, documentation, and all related intellectual property — are owned by OneCloud Systems, LLC. These Terms do not grant you any right to use our trademarks, trade names, or logos without prior written consent.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

AI-generated content (including entity extractions, summaries, and chat responses) may contain inaccuracies. You should independently verify any critical information before relying on it for business decisions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ONECLOUD SYSTEMS, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless OneCloud Systems, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service or violation of these Terms.
• Your User Content or any content you upload, import, or process through the Service.
• Your violation of any third-party rights, including intellectual property rights.
• Your violation of any applicable law or regulation.

13. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any other reason with reasonable notice. You may terminate your account at any time by contacting us or through account settings.

Upon termination:

• Your right to access the Service will cease immediately.
• We will delete your data in accordance with our Privacy Policy.
• Any outstanding payment obligations remain due.
• Sections 6.4, 9, 10, 11, 12, 14, and 15 survive termination.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Los Angeles County, California. You consent to the personal jurisdiction of such courts.

15. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and OneCloud Systems, LLC regarding the Service.
• Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
• Modifications: We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: